Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “User”, or “you”) and Autometa, Inc. (“Autometa”, “we”, “us”, or “our”), governing your access to and use of our software applications, APIs, websites, and associated services, including Synkly and Autometa CRM (collectively, the “Services”).

By creating an account, clicking an “I Agree” checkbox, executing an Order Form, or otherwise accessing the Services, you represent that you have the legal authority to bind yourself or the organization you represent to these Terms. If you do not agree to these Terms, you must not access or use the Services.

To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and keep your account details up to date.

• Credential Confidentiality: You are responsible for safeguarding your login credentials, API keys, and session tokens. You must immediately notify Autometa at security@autometa.in of any suspected unauthorized access.
• Organization Administration: For Autometa CRM business workspaces, designated Workspace Administrators possess authority to manage user roles, invite team members, configure integration tokens, and export organization records.
• Age Requirement: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to subscribe to paid plans. Synkly is available to individuals aged 13 and older with appropriate parental consent where required by law.

Autometa offers free tiers, usage-metered plans, and paid monthly/annual subscriptions.

• Billing Cycles & Fees: Paid subscriptions are billed in advance on a recurring monthly or annual basis via credit card or authorized payment gateway. Fees are non-refundable except as expressly provided herein or required by applicable statutory law.
• Seat & Credit Add-ons: Autometa CRM seats and AI credit expansions added mid-billing cycle are billed pro-rata for the remaining days of the current cycle.
• Taxes: All listed fees are exclusive of applicable sales tax, VAT, GST, or duties, which will be calculated and invoiced according to local regulations based on your billing address.
• Cancellation & Downgrades: You may cancel your subscription at any time through workspace billing settings. Cancellation takes effect at the end of the current prepaid billing period.

You agree to use our Services solely for lawful purposes and in compliance with these Terms. You shall not:

• Reverse-engineer, decompile, disassemble, or derive source code from any portion of the Services.
• Transmit unauthorized bulk commercial email (“spam”), unsolicited marketing broadcasts, or phishing campaigns using our CRM communication engines.
• Interfere with, disrupt, or place an unreasonable load on our infrastructure, edge sync networks, or API rate limits.
• Upload or share unlawful, defamatory, harassing, or infringing content through Synkly watch-parties, voice chat, or CRM record attachments.
• Bypass or attempt to defeat authentication safeguards, tenant isolation filters, or role-based security boundaries.

Your Ownership: As between you and Autometa, you retain all right, title, and interest (including all intellectual property rights) in and to all data, leads, files, communications, and media you upload, sync, or transmit through the Services (“Customer Content”).

Limited Operational License: You grant Autometa a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Content solely to the extent necessary to provide, maintain, and support the Services in accordance with your instructions and our Privacy Policy .

You acknowledge that:

• Customer Content submitted to AI prompts is processed under zero-data-retention terms and is never used to train public models.
• AI-generated drafts and automated proposals must be reviewed for accuracy, tone, and legal compliance before transmission to your customers.
• Autometa makes no warranty regarding the accuracy, completeness, or reliability of any AI-generated response or automated classification.

Synkly facilitates real-time synchronized playback of publicly accessible or user-authorized video streams, multiplayer games, and WebRTC voice chat.

• You are responsible for ensuring that any media streamed or shared within Synkly rooms complies with copyright laws, third-party platform terms of service (such as YouTube Terms of Service), and fair use guidelines.
• Autometa does not host pirated media streams; Synkly provides real-time timecode synchronization across connected client players.
• We reserve the right to terminate rooms or suspend accounts that repeatedly violate DMCA or intellectual property notices.

Autometa strives to maintain a 99.9% monthly uptime service level for core Autometa CRM and Synkly sync engines.

Uptime calculations exclude scheduled maintenance windows (announced at least 48 hours in advance on our Status Page ), emergency security patches, or downtime caused by internet backbone outages or upstream third-party service provider disruptions.

The Services enable optional integrations with third-party platforms (e.g., Google Workspace, Microsoft Outlook, Stripe, WhatsApp, Twilio). Use of third-party integrations is governed by their respective terms and privacy policies.

For details regarding Google OAuth scopes and data handling, review our Google User Data Disclosure .

By You: You may terminate these Terms at any time by closing your account and discontinuing use of the Services.

By Autometa: We may suspend or terminate your account upon written notice if you materially breach these Terms and fail to cure such breach within 14 days of receipt of notice. For severe violations (such as phishing, fraud, or deliberate infrastructure disruption), suspension may be immediate.

Data Export: For a period of 30 days following termination, you may export all customer leads, contacts, deals, and records via standard CSV/JSON export tools.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AUTOMETA, INC., ITS AFFILIATES, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS REPUTATION) ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICES.

AUTOMETA’S TOTAL AGGREGATE LIABILITY ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO AUTOMETA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

These Terms and any dispute arising out of or related hereto shall be governed by and construed in accordance with the laws of the State of Delaware (or applicable statutory consumer protections where required), without regard to its conflict of law principles.

Any formal legal action or proceeding shall be resolved through confidential binding arbitration in accordance with standard commercial arbitration rules, or in the courts of competent jurisdiction.