Grievance Redressal

In accordance with the Information Technology Act, 2000, Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and Section 13 of the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer.

Write to the Grievance Officer about any of the following:

• How we have handled your personal data, or a request under the DPDP Act that we have not answered to your satisfaction.
• Content hosted on our platform that you believe is unlawful or infringes your rights.
• A billing dispute or refund decision you wish to escalate beyond support.
• A complaint about the Services, our conduct, or a breach of our own Terms.
• A request to withdraw consent, or to exercise access, correction, erasure or nomination rights.

For routine product help, support@autometa.in will usually be faster. For a security vulnerability, write to security@autometa.in.

Email grievance@autometa.in, or write to the postal address above. To let us act quickly, please include:

• Your name and a contact email or phone number.
• The workspace or account concerned, if you know it.
• A clear description of the issue, and what outcome you are seeking.
• Any supporting material — screenshots, transaction references, message identifiers or dates.

We may need to verify your identity before acting on a request concerning personal data, particularly where acting on a false request would itself cause harm.

• Acknowledgement: within 24 hours of receipt.
• Resolution: within 15 days of receipt, as required by the Intermediary Guidelines.
• Data-protection requests: within 30 days, and sooner where practicable.
• Unlawful content: we act on a valid complaint as expeditiously as possible, and in any case within the timelines the applicable rules prescribe.

If a complaint will take longer than these periods, we will tell you why and give an expected date.

If our response does not resolve your complaint, you may escalate it:

• Data protection: to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.
• Consumer matters: to the appropriate consumer forum under the Consumer Protection Act, 2019, or through the National Consumer Helpline.
• EEA or UK residents: to your local data protection supervisory authority.

Escalating does not affect any other right or remedy available to you. Related policies: Privacy Policy, Terms of Service, Refund & Cancellation Policy.